Return Policy
🔁 Return Policy
Return Eligibility
Returns are accepted within 30 days of purchase for eligible items.
To qualify for a return:
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Items must be unused, uninstalled, and in original packaging
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Products must be in resellable condition
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Proof of purchase is required
Installed, used, or damaged products are not eligible for return.
Non-Returnable Items
The following items are non-returnable:
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Special order or custom products
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Clearance or final sale items
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Opened or partially used materials
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Items damaged due to improper handling or installation
Restocking Fee
Approved returns may be subject to a 15% restocking fee.
Restocking fees help cover inspection, handling, and repackaging costs.
Magnum Plumbing Wholesale reserves the right to determine final eligibility upon inspection.
Return Process
To initiate a return:
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Contact us at sales@magnummpw.com
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Provide your order number and reason for return
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Wait for return authorization before shipping items back
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
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Shipping error
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Incorrect item sent
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Manufacturer defect
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
Photos of the damaged item and packaging may be required.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after inspection.
Wholesale & Bulk Orders
Wholesale, bulk, and pallet orders may be subject to stricter return conditions and additional restocking fees.
Please contact us prior to placing large volume orders if return flexibility is required.